Service Writer/Advisor

City of Industry, CA

Looking for an experienced writer/advisor to join our team.  The position is full-time with benefits including medical/dental/401k


  • Maintain Customer Service Index (CSI) rating as set by dealership service manager
  • Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
  • Schedule appointments and generate estimates
  • Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
  • Effectively communicate to the customer the timeline of repair and maintenance
  • Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
  • Document repair and maintenance changes on repair order in the approved manner
  • Resolve customer complaints and questions
  • Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele


  • Minimum high school diploma or GED equivalent required
  • At least six months to one year automotive industry or related experience and/or training
  • Broad knowledge of new vehicle technologies
  • Excellent customer service skills
  • Ability to be analytical and multi-task
  • Ability to work with little supervision
  • Self-motivated enthusiastic presence in a team environment
  • Strong written and communication skills
  • Consistent and stable work history
  • Valid driver’s license and clean driving record
  • Professional appearance and work ethic

*female friendly dealer :)